Have called hundreds of time just to get switched around & have to keep repeating the problems. Been there done that with all the HOME AGENT crap. Have to keep refeshing devices but I still cannot retrieve my programs-get error messages as if program has been deleted, won't play or respond to remote commands. Pixelation issues, picture freezing, audio breaking up- I have 2 DVR's and I can only retrieve from one & the other is always giving me a problem. I've been a Verizon fios customer for 5 yrs-at the beginning all was well now forget about it!!!!! For the past 1 1/2 yrs it's gone from BAD to WORST and when they "upgraded" the system this year they should had said "DOWNGRADE" I've had issues since last April with my STB and Multiroom dvr. I can't fathom how a multi-billion company like Verizon relies on community forums for customers to help other customers!!!!! I agree with other posts that we should be getting paid to deal with all these issues. OMG- why am I paying over $200 for this crappy service.
#AVRECORDER RECORDING SKIPS MOVIE#
It's VERY good to know however that we are not the only ones as they never admit to that being brought up before! As I say however, it's not only on live TV, but recorded shows on the DVR, and we finally rented a movie from on Demand and it even happened on THAT! ? Wish I could help but thought it would help to know you are not the only one! BTW it didn't fix anything when we went through the extreme hassle of switching out the box (we only have one and one TV) at least twice! It's enough to make you insane as you miss the big punch line, or the most important info on a thriller or drama.I'm frankly sick of it and if they won't fix it with this next request we are finally changing service as our 2 yrs are up. but now just drops sound, or skips ahead a frame or two- and or pixelates.
Used to lock up or freeze on current screen for as long as 10 min. I've written multiple complanits about it and at first they wanted me to call when it happens.but like you say- it's SO often and random. I've had to switch boxes several times per their insistence and they've yet to send anyone out to check the line. We have had this problem for longer than I'd like to admit that I've been dealing with it. Has anyone had this problem and is there a fix for it or should I return my DVR and/or set up boxes to Verizon for an exchange of new ones? =\
I'm not sure if the fact that we had a rather big thunderstorm here two days ago has something to do with it or not. I've reset my router and all of my set top boxes including the main Multi-Room DVR and it hasn't helped at all.
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And this problem does not occur at all during live TV or On Demand. The sound will cut out randomly as well and there will be small to medium sized chunks of the screen that loses its pixelation.Īt first I thought it was only on TV shows I was recording recently and then I went back and watched shows I recorded over a month ago and it was now happening on those as well. For some reason now everytime I watch a recorded show or movie on my Multi-Room DVR box I'll see random skips in the show.
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